Contact Us

We’re Here to Help

OUR COMMITMENT TO YOU

Thank you for choosing The Brand Shop. Whether you need help with an order, have a question, or want to share feedback, our team is committed to providing fast, friendly, and reliable support every step of the way.

Support Availability

  • Customer Support: Available 24/7

  • Business Hours: 11:00 AM – 10:00 PM (Monday to Friday)
    Messages received outside business hours will be responded to promptly the next business day.

How to Reach Us

Email Support
Have a question or need help? Email us anytime.
Email: support@thebrandshop.us

Phone Support
Prefer to speak with someone directly? Call us during business hours.
Phone: +92 344 4900912

Live Chat
Need quick assistance? Use the chat feature on our website to talk to a support agent in real time.

Contact Form
You can also use the contact form on our website. To help us assist you faster, please include:

  • Your Order Number

  • Your Email Address

  • A Brief Description of the Issue

We’ll get back to you as soon as possible.

Business Address

The Brand Shop
Main University Road, Shadman Colony, Sargodha, Pakistan

Need Help with an Order?

To ensure a smooth support experience, please have the following ready:

  • Your Order Number

  • The Email Address you used at checkout

  • A clear description of the issue

Delivery Timelines

  • Order Handling Time: 1 to 2 Business Days (Monday to Friday)

  • Transit Time: 5 to 8 Business Days (Monday to Friday)

  • Cut-Off Time: Orders placed after 10:00 PM will be processed the next business day

  • Total Estimated Delivery: 5 to 8 Business Days

Stay Connected

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